As of April 2021 due to expansion, order processing time can take up to 4-6 weeks not including delivery time.
During periods of increased volume during holidays and promotional sales, order processing can increase by up to 14 business days or two business weeks. As of April 2021 orders are at 5-6 weeks processing due to expansion.
We provide worldwide shipping for our customers and all shipping costs are calculated, based on location, at checkout.
Please note that SOSO SNATCHED ™ ships all international packages "Delivery Duties Unpaid."
THIS MEANS THAT ALL CUSTOMS, DUTIES, TAXES, AND BROKERAGE FEES ARE NOT CHARGED BY SOSO SNATCHED™ AND ARE THE RESPONSIBILITY OF THE CUSTOMER AT THE TIME OF DELIVERY.
If the customer fails to pay these fees and the package is returned to SOSO SNATCHED™ we will not resend your package and instead issue a store credit in the amount of the subtotal of your order (not including shipping fee).
ALL SALES ARE FINAL SALE
ITEMS INCLUDED IN OUR 15- 50% OFF SALE ARE FINAL SALE INCLUDING ALL PURCHASES MADE USING A DOLL CODE IF YOU HAVE SIZING QUESTIONS YOU CAN CONTACT SOSOSNATCHED@GMAIL.COM FOR HELP.
We're not hiding anything, our return policy is strict due to the nature of our products. These are undergarments and for sanitary purposes, we have a strict return policy with no exceptions. If you do not follow the return policy and you send us a product back this is not in its original condition we will dispose of the product and you will not receive a refund. Please note we cannot make any changes on the order once it is placed.
Once an order is placed we are not able to edit the order nor change the shipping address. Please verify that your information is correct before completing the order.
Body Gloves, Waist trainers, Snatched Band, Trimmers ,Butt lifters, extenders, back shaper, postpartum belly wrap and underwear are final sale. No returns or exchanges for sanitary purposes.
In order to be eligible for a return for your waist trainer, you will have to send us a picture showing the reason why you'd like to return the item. You must have also contacted our sizing consultants prior to purchase. We offer a FREE sizing service to help ensure you get the best fit with our products. The size chart is as accurate as can be, but us women are not a one size fits all. We all have different body SHAPES and the size chart cannot determine your shape.
All you have to do is take your torso and waist measurements as demonstrated in the video on the size chart page. Take a photo of the front of your stomach and the side (face does not need to be included) and contact us along with which waist trainer you’d like to purchase. Our sizing experts will get back to you with a sizing recommendation.
If your sizing consultant recommended a size to you that is not accurate (waist trainer doesn’t fit) then you are eligible for a return for store credit.
If you believe you have received a defective product please contact us for help.
Initial shipping costs are non-refundable even if item is refunded. All non-waist trainer products are final sale and are only eligible for exchange. Product must be returned within 30 days of purchase for exchange. See product condition requirements for returns. There is no warranty on any of our products. How long our waist trainers will last differs from person to person and greatly depend on usage and care.